ServiceDesk Plus | December 23, 20142014 - A Bumper Year for ServiceDesk Plus! As our ServiceDesk Plus team constantly focuses on what’s next, it’s easy to lose sight...
ServiceDesk Plus | December 22, 20149 ways to convince users to adopt your self-service portal Today’s IT environment is changing rapidly and so are your customers. They are...
Identity and access management | December 18, 2014Tracking Administrative Group Modifications Security of elevated privileged access is becoming more and more important with every...
ServiceDesk Plus | December 17, 2014ServiceDesk Plus Now Brings Advanced Analytics This holiday season, we bring you good news: ServiceDesk Plus is now integrated with Zoho...
Identity and access management | December 12, 2014Windows Desktop Naming Convention Unveiled I was sitting in an interview in Dubai, UAE, discussing the finer points of Active...
OpManager | December 11, 2014Achieving Data Center Agility With Converged Infrastructure Most enterprises rely on their data centers to offer services to internal and external...
ServiceDesk Plus | December 10, 20145 steps to successfully implement an IT SLA Every IT manager aspires to improve performance, accelerate incident response times,...
Identity and access management | December 4, 2014Securing Active Directory Delegations Challenge I have a challenge for you this week! After all, everyone loves a challenge. This one is...
EventLog Analyzer | December 3, 2014Solving a Cyber Crime Case Like Sherlock Holmes IT security managers lay a lot of emphasis on conducting log forensics investigations....
RecoveryManager Plus | December 2, 2014AD Admins: Are you prepared for the worst? One of Aesop's greatest fables, titled 'The Ant and the Grasshopper', teaches us a...
Identity and access management | November 27, 2014Active Directory Admins: Someone Has To Work Over Thanksgiving! Happy Thanksgiving! I hope everyone reading enjoys too much turkey, ham (my favorite),...
Identity and access management | November 21, 2014Auditing vs. Monitoring of Active Directory I just finished a class where I had both auditors and administrators in attendance. It...
